Tech Support Frequently Asked Questions
Technical Support is available 24/7 by email (just fill out the form on the support page) and by phone,
Monday through Friday 9:00 AM - 5:00 PM at (352) 678-5444.
Nature Coast Networks do not cover equipment damaged by lightning. Please note that even with proper grounding and surge protection, the outside wireless equipment is susceptible to lightning or static electric damage.
If your equipment sustains damage from storms, electrical surges, etc., the cost to replace and re-install all equipment is at least $299.00 and possibly higher depending on bandwidth capacity of radio.
This is normally covered by your homeowner's or renter’s insurance policy. The equipment cost must be paid at the time of replacement as we do not bill your insurance company.
You must power down the wireless radio by unplugging the black power supply/POE injector for 30 seconds. You should also power cycle your wireless router by unplugging the power cord for 30 seconds. Warning: Please DO NOT push in the reset button as this is NOT a reset but a factory default button that will wipe your settings!
- Make sure all anti-virus protection is up to date on all computers. It’s always a good idea to do weekly scans, especially with children in the household.
- Make sure you do not have any cordless home phones, baby monitors, or other wireless gear interfering with your wireless router. Some of these devices can be stepping on the frequency of your wireless router.
- Bypass your wireless router by powering it down, unplugging the Ethernet cable from the blue or yellow internet port, and placing the cable into your computers Ethernet port. Warning: Please do NOT place the Ethernet cable back into any of your router’s four side by side ports, place it back into the internet port when finished testing! Bypassing/powering down your router will eliminate the possibility of wireless interference and multiple devices from sharing the internet service within your household. This is by far the best way for testing speeds.
If you are still unable to resolve your speed issue, please contact Technical Support at (352) 678-5444.
At Nature Coast Networks, we are constantly monitoring our network to provide the highest quality service. However, there may be an occasional disruption of service due to storms and other factors. When network problems are detected, our technicians move immediately to resolve the problem and restore service as quickly as possible. If you are experiencing an extended period of service downtime and need to find out about a possible outage in your area, contact Technical Support at indicated on this page.