Tech Support Frequently Asked Questions
Technical Support is available 24/7 on 833-880-9968 or our local office
Monday through Friday 9:00 AM - 5:00 PM at (352) 678-5444.
Nature Coast Networks do not cover equipment damaged by lightning. Please note that even with proper grounding and surge protection, the outside wireless equipment is susceptible to lightning or static electric damage.
If your equipment sustains damage from storms, electrical surges, etc., the cost to replace and re-install all equipment is at least $299.00 and possibly higher depending on bandwidth capacity of radio.
This is normally covered by your homeowner's or renter’s insurance policy. The equipment cost must be paid at the time of replacement as we do not bill your insurance company.
You must power down the wireless radio by unplugging the black power supply/POE injector for 30 seconds. You should also power cycle your wireless router by unplugging the power cord for 30 seconds. Warning: Please DO NOT push in the reset button as this is NOT a reset but a factory default button that will wipe your settings!
Support Contact Info
If you are experiencing an outage or have a technical support question, please call us 24x7 on 833-880-9968 or during work week hours on (352) 678-5444