TECHNICAL SUPPORT

If you are experiencing an outage or have a technical support question, please email us or call us at 352-678-5444.

Tech Support Frequently Asked Questions

Technical Support is available 24/7 by email (just fill out the form on the support page), and by phone Monday through Friday 9:00am-5:00pm at 352-678-5444.

Lightning damaged equipment is not covered by Nature Coast Networks.
Please note that even with proper grounding and surge protection the outside wireless equipment is susceptible to lightening or static electric damage. If your equipment sustains damage from storms, electrical surges, etc., the cost to replace and re-install all equipment is at least $299.00 and possibly higher depending on bandwidth capacity of radio. This is normally covered by your home owners or renters insurance policy. The equipment cost must be paid at time of replacement as we do not bill your insurance company.

I am unable to connect to the internet. What should I do?
Power down the wireless radio by unplugging the black power supply/POE injector for 30 seconds. You should also power cycle your wireless router by unplugging the power cord for 30 seconds. Warning: Please DO NOT push in the reset button as this is NOT a reset but a factory default button which will wipe your settings!

My speed seems slow. How can I improve my connection?
- Make sure all anti-virus protection is up to date on all computers. It’s always a good idea to do weekly scans especially with children in the household.
- Make sure you do not have any cordless home phones, baby monitors or other wireless gear interfering with your wireless router. Some of these devices can be stepping on your wireless routers frequency.
- Bypass your wireless router by powering it down, unplugging the Ethernet cable from the blue or yellow internet port and placing the cable into your computers Ethernet port. Warning: Please do NOT place the Ethernet cable back into any of your routers 4 side by side ports, place it back into the internet port when finished testing! Bypassing/powering down your router will eliminate the possibility of wireless interference and multiple devices from sharing the internet service within your household. This is by far the best way for testing speeds.

If you are still unable to resolve your speed issue, please contact Technical Support at (352) 678-5444.

How do I know if there's a service outage in my area?
At Nature Coast Networks we are constantly monitoring our network to provide the highest quality service. However there may be an occasional disruption of service due to storms and other factors. When network problems are detected, our technicians move immediately to resolve the problem and restore service as quickly as possible. In the event that you are experiencing an extended period of service downtime and need to find out about a possible outage in your area, contact Technical Support at indicated on this page.

Send an Email

If you are experiencing an outage or have a technical support question, please call us at 352-678-5444, or fill out the form below with your question.

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