Billing Frequently Asked Questions

We can be reached by telephone at 980-246-8989 or [email protected]

Customers are required to be on autopay in our system, with either a valid credit card or bank account on file. Payment notices and receipts are sent out monthly by email. Cancel anytime by contacting Billing on 980-246-8989 or [email protected].

Our automated payment system debits your payment method on the same day each month. The date is the service anniversary of when you received our internet service.

• All customers are required to be on auto-pay in our system, with a valid credit card or bank account to draft.
• To create an account, or correct a failed payment, contact Billing at 980-246-8989 or [email protected]

Our billing system automatically creates a separate invoice for a late fee. Service may be suspended on accounts more than 30 days past due. If your account is in jeopardy of being suspended, the billing department will email a notification to your designated billing email address. Contact our billing team anytime on 980-246-8989 or [email protected].

If at any time you need to update any information, please contact our billing department on [email protected] or 980-246-8989. For your protection, we require identification verification before changes are applied.