Customers are required to be on autopay in our system, with either a valid credit card or bank account on file. Payment notices and receipts are sent out monthly by email. Cancel anytime by contacting Billing on 980-246-8989 or [email protected].
When is my bill due?
Our automated payment system debits your payment method on the same day each month. The date is the service anniversary of when you received our internet service.
How can I pay my bill?
All customers are required to be on auto-pay in our system, with a valid credit card or bank account to draft.
To create an account, or correct a failed payment, contact Billing at 980-246-8989 or [email protected]
What happens if I am late on my payment?
Our billing system automatically creates a separate invoice for a late fee. Service may be suspended on accounts more than 30 days past due. If your account is in jeopardy of being suspended, the billing department will email a notification to your designated billing email address. Contact our billing team anytime on 980-246-8989 or [email protected].
What if I need to change the email address where I receive my monthly invoices?
If at any time you need to update any information, please contact our billing department on [email protected] or 980-246-8989. For your protection, we require identification verification before changes are applied.